All Sales Are Final. Due to the specialized and custom nature of implant planning guides and associated digital deliverables, D3D does not offer refunds, returns, or exchanges once a payment has been processed.
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Customized Work: Each guide is prepared based on specific patient data; therefore, the product has no resale value once production or planning has commenced.
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Digital Products: For any downloadable software or digital reports, access is granted immediately upon purchase, rendering the transaction non-refundable.
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Exceptions: Refunds will only be considered in the event of a proven clerical error on the part of D3D before the planning process has started.
